Estimated shipping delivery times from ship date:
USA: 3-5 business days
Canada: 5-10 business days
Your order will be sent out on average within 3 days of ordering.
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees.
Order never arrived:
If your order didn't end up arriving, be sure to let us know!
First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost.
If the shipping address was correct, get in touch with us at PoweredbyDoughnuts@gmail.com noting your order number. We'll see what
can be done. Unfortunately, once the order has been shipped, Powered by Doughnuts is no longer liable for lost or stolen packages. If the carrier’s tracking information is listed as “delivered”, it is best to contact the carrier directly and have your tracking number ready. If the package is still listed as en route, let us know and we can contact the carrier.